[MBB – HCM] IT Assistant

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* Job Descreption:

– Receive the request from end-user about system error/website/software, re-check and send to Developmet team on the GOC Ticket system.

– Support end-user to access and createt the new request (Account request/Edit/Delete)

– Ensure all granted access in SLA and follow the security procedure.

– Work with the related department to solve the problems from end-users.

– Edit the end-user’s informationn if have any problem.

– Daily report to supervisor and work the other assigned job if any.

 

* Benefit:

– Salary: 10.000.000 – 12.000.000 VND.

– Social insurance, health insurance according to Labor Law

– Participate in training courses in the company.

– Work in clean, professional and friendly environment.

– SHIFT: rotating shift, taking 1 day off

+ 1st shift: From 6:00 to 14:00

+ 2nd Shift: From 14:00 to 22:00

+ 3rd Shift: From 22:00 to 6:00

 

* Requirements:

– Gender: Male

– Traction of issues through Slack, E-mail, Phone, Web.

– Escalation of issues to development team for timely resolution.

– Management of caseload.

– Frequent updates on pending issues/cases.

– Traction of case ageing.

– Daily / Weekly reports to supervisor.

– Provision of documentation.

 

TO APPLY SEND RESUME AND COVER LETTER TO: job@matbao.com; SUBJECT ” Name_APPLICATION FOR IT ASSISTANT” OR CONTACT HOTLINE 028 7301 9988 (Ext: 3222 – Ms Tiên)

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