IT Assistant [Mbb – 12]

➡JOB DESCREPTION:

– Salary: 10.000.000 – 12.000.000 VND.

– Social insurance, health insurance according to Labor Law

– Participate in training courses in the company.

– Work in clean, professional and friendly environment.

– SHIFT: rotating shift, taking 1 day off

+ 1st shift: From 6:00 to 14:00

+ 2nd Shift: From 14:00 to 22:00

+ 3rd Shift: From 22:00 to 6:00

➡REQUIREMENTS:

– Gender: Male

– Traction of issues through Slack, E-mail, Phone, Web.

– Escalation of issues to development team for timely resolution.

– Management of caseload.

– Frequent updates on pending issues/cases.

– Traction of case ageing.

– Daily / Weekly reports to supervisor.

– Provision of documentation.

➡ IN ORDER TO SUCCEED IN THE ROLE, YOU SHOULD IDEALLY HAVE:

– 1+ year of experience in IT Operations/Service Desk/ IT Support. On the job training will be provided during 1st month.

– Fluent in English – both verbal and written.

– illing to work in night shift/weekends/holidays as needed as this is a 24×7 operation team.

– Managed a diverse and complex scope of support issues directly related to the use, support and implementation of the company’s eCommerce platform.

– Excellent analytical and problem solving skills. Have a professional attitude and be capable of dealing with customers from all levels of the organization and work well in a team environment.

– Ability to communicate incident status in a clear, accurate and concise manner.

– Effectively interact with various teams to provide solutions to complex technical issues.

– Able to work under pressure and keep calm in crisis situations.

– Ability to work independently with minimal supervision.

– Ability to explain technical concepts to non-technical users.

– Share best practices with other team members to enhance the quality and efficiency of support services.

– Bachelor’s Degree in Computer Science or related field preferred.

– Bonus points for ITIL certificate

➡To Apply

• Send resume and cover letter to: job@matbao.com referencing “IT Assistant – MBB – 12″.
Deadline: 30/09/2018

Thanks for your interest!

ky-nang-can-co-khi-xin-viec-nganh-cong-nghe-thong-tin

 

 

DỊCH VỤ LIÊN QUAN