– Salary: 10.000.000 – 12.000.000 VND.
– Social insurance, health insurance according to Labor Law
– Participate in training courses in the company.
– Work in clean, professional and friendly environment.
– SHIFT: rotating shift, taking 1 day off
+ 1st shift: From 6:00 to 14:00
+ 2nd Shift: From 14:00 to 22:00
+ 3rd Shift: From 22:00 to 6:00
– Gender: Male
– Traction of issues through Slack, E-mail, Phone, Web.
– Escalation of issues to development team for timely resolution.
– Management of caseload.
– Frequent updates on pending issues/cases.
– Traction of case ageing.
– Daily / Weekly reports to supervisor.
– Provision of documentation.
➡ IN ORDER TO SUCCEED IN THE ROLE, YOU SHOULD IDEALLY HAVE:
– 1+ year of experience in IT Operations/Service Desk/ IT Support. On the job training will be provided during 1st month.
– Fluent in English – both verbal and written.
– illing to work in night shift/weekends/holidays as needed as this is a 24×7 operation team.
– Managed a diverse and complex scope of support issues directly related to the use, support and implementation of the company’s eCommerce platform.
– Excellent analytical and problem solving skills. Have a professional attitude and be capable of dealing with customers from all levels of the organization and work well in a team environment.
– Ability to communicate incident status in a clear, accurate and concise manner.
– Effectively interact with various teams to provide solutions to complex technical issues.
– Able to work under pressure and keep calm in crisis situations.
– Ability to work independently with minimal supervision.
– Ability to explain technical concepts to non-technical users.
– Share best practices with other team members to enhance the quality and efficiency of support services.
– Bachelor’s Degree in Computer Science or related field preferred.
– Bonus points for ITIL certificate
• Send resume and cover letter to: firstname.lastname@example.org referencing “IT Assistant – MBB – 12″.
Thanks for your interest!