Telesurvey

People opinion matters, whether it be regarding a certain product or services. Therefore, market research takes its turn at the forefront of any marketing campaign launched to gather that valuable feedback from customers. With our telesurvey service, we provide clients a key tool for that process of information collection in multiple languages such as English, Chinese, Korean, Japanese, Thai, etc.

Our survey services include management of all different size projects including large-volume telephone interviewing with low incidence studies. The services constantly focus on full-service projects involving members of project management team and statistical services staff. Services provided include study design, questionnaire writing, pre-testing, ongoing monitoring of data collection, data cleaning, and comprehensive reporting services.

State-Of-The-Art Interviewing Facilities: MatBao BPO telephone surveys are always conducted by experienced telephone agents from domestic facilities utilizing state-of-the-art interviewing stations. We provide both day and evening interviewing shifts, supervised by professionals with years of telephone survey expertise.

THERE ARE A WIDE VARIETY OF SURVEYS TO BE CONDUCTED WITH RESPECT TO FOLLOWING DOMAINS:

Product comparison survey: products of various brands are compared in this survey. This helps your business to identify the value of your product range in decision making.
Customer satisfaction survey: by combining quantitative and qualitative methods in survey, this type indicates how satisfied the customers are through products and services.
Brand value survey: Brand value of your organization is identified through this survey, which help your enterprise in building brand in markets.
Potential Market survey: This survey helps in identifying the potential market lying ahead and helps you to be more innovative than your competitors.

QUICK TIPS TO IMPROVE SURVEY RESPONSE RATES

Here are some ideas for ensuring that respondents will complete your automated phone surveys:

• Be quick. If your questionnaire is short and sweet, there’s a greater chance that more respondents will be willing to stay on the phone long enough to finish it.

• Offer incentives. Little incentives like a small discount or a gift card can help ensure that respondents complete your survey.

• Make it fun. Be friendly, and show some personality. Create surveys and polls that are fun, while providing you with useful feedback.

For more information, please contact us:

Email: info.bpo@matbao.com

Hotline: 1900 7151

Tel Hà Nội: (+84) 4 35123456 (Ext. 6608/6609)

Phone: (+84)98 333 9068

Tel Hồ Chí Minh: (+84) 8 7301 9988

Phone: (+84)90 390 8588

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